Mastercare, Midrand

26 Reviews
1685 Midrand - Halfway House

Official Data


MasterCare has been providing quality service back-up to manufacturers since 1975, fulfilling consumers’ warranty requirements through 36 stores around the country. MasterCare stores receive ‘walk-in’ customers and dispatch technicians to handle repairs in-home, both handled with unwavering adherence to strict control standards to a range of services. These services encompass installation, services and repairs to Home Appliances, servicing the retail trade in and out of warranty period, end-user maintenance contracts and including value-added products to leading brands and retail chains.

Company description
With over 35 years of experience and consistently reputation, MasterCare is one of the preferred suppliers for the warranty commitments of leading brands like SONY, Pioneer, Sharp, Sansui, Tedelex, Connoisseur, Teac, Kenwood, Sherwood, Octus and Star and to insurance companies like Auto & General and Hollard. MasterCare also fulfils extended warranties for Ellerines, Town Talk, Bears, FurnCity, and the JD Group, which includes Russells, Morkels, Barnett’s and Hi-Fi Corporation.

MasterCare leads the home appliance maintenance industry through consistent and exceptional service and Customer Care, backed by a fully integrated IT system that controls and tracks jobs. MasterCare is proud to have a long-standing South African heritage, driving the vision and passion to deliver the best quality service to manufacturers and end-user clients.
Services, Repairs, Maintenance, Experience, Television Repairs, Installations, Technician, Reputiation, Value-Added Products
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more than 6 months ago

the worse company, we have ever dealt with. My wife reported a faulty washing machine in Aug/sep the technician came and took out the motto for fixing, until today no word, We called them thier phone number from the web is incorrect, unable to contact the company and they too are not advising us about the delay. Can someone in the company have decency to contact us and give feedback......
#Washing machine
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more than 6 months ago

My father in law is a customer for over 10 years. I logged a faulty TV with Mastercare 10 days ago. Up until now, not a single word, no collection, no feedback - Nothing. But religiously the debit order is going off every month. I have suggest that he cancels his contract as he gets no benefit, no service as a paying customer. It is a shame that service everywhere is non excisting recently. Service is another banned word in this country.
#Zero Service
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Washing machine

more than 6 months ago

Their service is poor,incompetent,useless ,they don't even know customer service my advice to you is that go personally to their workshop to go get ur belongings ,this is by far the most disgusting company we have had to deal with
#Poor incompetent service
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more than 6 months ago

Are there no positive reviews for Mastercare? I used them several years ago for TV & video repairs and received excellent service. I now need two TV's to be repaired but with all the absolutely terrible reviews I cannot with a clear conscience use them. Unless Mastercare take dramatic action to correct all the problems listed in the horrible reviews they will continue to loose business. I for one cannot risk using them!
#TV repairs
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more than 6 months ago

I have been paying for 2 Mastercare contracts for the past 7+ years. I have had unbelievably poor service for the past 4 years. I still have not been able to retrieve my microwave that was repaired Dec 2009! NO phonecalls get answered. Now to try to stop the 2 debit orders...
#Microwave#washing machines
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