Adt Johannesburg

24 Reviews
Adt Johannesburg
1 Charles Crescent, Eastgate Ext 4
2146 Johannesburg


ADT offers its Monitoring and Armed Response customers emergency paramedic response through europ assistance, who will react to any client’s emergency to treat, stabilise and transport anyone legally on their premises to the nearest medical facility free of charge.

Cctv, Security Systems, Burglar Alarms, Alarm Systems, Cctv Cameras, Security Guards, Security Alarms, Security Companies, Security System Supplier
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Poor service

, more than 6 months ago

Im writting to let you know that your services here in western cape are poor. I think you are the worst security servicesa company in RSA. Their response time is non or very late. Complaints are never resolved. Your call centre's response time is unbelievably very long. The technical setup of alarm equipment is questionable. Sorry ADT.

bad Service-ADT

, more than 6 months ago

To whom it may concern, I have to inform you that I am appauled at the services that ADT security offers. On Sunday 19th of May 2013 at about 20H00 we had a powerfailure. At just before 01H00, Monday morning the 20th of May 2013 the power came back on. As per usual the alarm went off and I duly entered the alarm code. To my dismay I did not hear anything from an ADT representitive, no phone call to find out if anything was wrong. I went back to bed and at 01H45, (45 minutes)after the alarm went off I received a call, only to learn that an ADT representitive was at the gate of the complex where I live. Honestly, 45 minutes later? What couldve happen in those 45 minutes, burglard, attacked, murdered? What are we paying for? Services are not being delivered as promised. Crime is dramatically increasing in the Upper Highway area and then we get services of this kind. Please can I get feedback on this matter. Kind Regards, Louis van Wyk
#Service Sucks
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Poor Service

more than 6 months ago

Reference Number Fins 509. Kindly be advised that I did not have armed response since the 5th of May 2013 until today. I would want my debit order to be amended accordingly as I would not pay for something that I did not have. I had communicated my frustrations to the following people, G******, R********, J**, J**, since the 5th of May but to no avail. I also asked for the area manager (K****) to call me, but he never did. I am now busy lodging my frustration with the head of ADT and have also shopped around for a reliable, client service based alarm company. The service is pathetic and I would not recommend to anyone. My house was unarmed for all these days and there was no urgency in the matter. I am totally disgusted , as the area manager did not have the audacity to call me despite Jay, from the call centre leaving messages with him. That speaks for itself.
#unhappy#poor service
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Bad service

more than 6 months ago

According to me adt deserve no star. there service is very bad and they can not stop a brake in. You must call them to tell them about the break in.

by more than 6 months ago

I have tried to get through to the accounts dept for the last two weeks - I have held on, changed options, been transferred, the phone has been put down, sent a message via the online help form, left three messages to call me back and sent an email to some address I hunted down online. This is to change my billing account - from which direct debit runs. NO ONE HAS RESPONDED, NO ONE ANSWERS. I have never had such a repeatedly bad service.

Poor administration and service level

more than 6 months ago

Finnaly I was able to find this spot after 6 months of struggle with ADT. Brought a new sytem for R8700 in Oct 2012 which the technical guy could not install the way the sales person was selling it to me. Long story short 2 remotes were extra and returned after activation on my house alarm to ADT for which I was promised that a credit will be allocated to my account. After 6 months of phoning ADT call centre , the sales rep, promise made that the problem will be sorted out and will phone back etc by call centre , sales rep and evey once a lady from the debtors controll department and I was never able to speak to a manager or superviser higer the the call centre consultant - I have no luck in any way. So where are the 2 remotes??? could that mean that one or other day somebody is going into my house rob everyting and still ADT wil not respond. What a shame so many bad me messages on the web . Well mybe the Directors of ADT will read this and realize that something big is wrong at the administrations./ technical and sales departments and return my remotes to me as the money wont make me rich.

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