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CJN IT Solutions Flat fee service contract details

4 months ago

 

What IS Covered

 

Deliverables

 

A detailed system inventory of hardware, software and network configuration.

 

Unlimited Telephone Support

 

You will receive a return call within 1 hour in most cases during regular business hours.

 

Unlimited Remote Access Support

 

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

 

Unlimited On-Site Support

 

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be prioritized based on the nature of the problem.

 

Proactive Maintenance

 

Ongoing maintenance will be done to ensure that the network is running correctly and to fix any low level issues your network may be having.

 

Microsoft Security Patch Management

 

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. We will monitor and maintain the patch update process from a centrally managed platform.

 

Computer System Tune-Up

 

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

 

File Sharing Permission and Administration

 

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

 

Diagnostics/Health Monitoring

 

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

 

Anti-Virus Monitoring, Management, and Update

 

We'll monitor and manage all aspects of the desktop and server anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is resolved.

 

Backup Monitoring and Administration

 

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. We perform monthly tests of the backups at our premises to ensure the integrity of the backup.

 

User Account Administration

 

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

 

ISP Management

 

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to. We also offer a full range of internet related products, such as ADSL, domain & web hosting, as well as a full range of cloud based services, focused on the Office 365 platform from Microsoft.

 

Virtual CIO

 

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

 

 

 

What IS NOT Covered

 

On-Site Support – outside of Gauteng

 

For locations outside of Gauteng, we make use of approved partners if we are unable to remotely resolve a problem. Additional costs will be for the customer’s account.

 

New System Development

 

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

 

Hardware and Software

 

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

 

Training

 

Training is excluded from this program. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.

 

Printers and Network Devices Repair Under Warranty or Contract

 

Printers and network devices such as copiers, routers, firewalls etc. which require service often must be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

 

New Technology Roll Outs or Large Installations

 

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

 

Third Party Expenses

 

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

 

 * It is almost impossible to create an exhaustive list that will cover every eventuality or every situation. It is our intent to take an inclusive approach to IT Support – to try and cover off the regular, ongoing issues and problems that arise in a business environment through normal use. However, situations that clearly are outside of the cost scope of a Flat Fee Service Contract will be billed separately and in addition to the contracted fee.

CJN IT Solutions - The smart choice

8 months ago

 

Choose CJN IT Solutions to assist you with your IT needs. This is why we are a leading IT support provider:

We have been in the IT industry for over 13 years and have developed a unique support product for our clients, resulting in a near 100% retention rate for our contracted customers.

 

*     Unlimited onsite & remote support at a fixed monthly fee.

 

*     Enhanced productivity by ensuring IT systems functional at optimal levels.

 

*     Guaranteed same day response.

 

*     Fast turnaround times varying between 10 minutes to 4 hours.

 

*     Proactive system maintenance and problem prevention.

 

*     Test and store backups at our premises to prevent data loss. Backups are essential for any organization. Upon the infection of your company PC's, ransomware is likely to start encrypting files that are essential to the daily operation of a business.

 

*     We educate our customers since a ransomware infection happens due to a lack of knowledge about common cyber threats and the methods criminals use to infect their victims.

 

*     We implement reliable security solutions tailored to customer requirements.

 

*     We have knowledgeable staff with a wide variety of knowledge available working as a team to provide you with the best solution possible.

 

Please contact me Sonja Nagel at sonja@cjn-it.co.za if you are interested in an IT solution that is more cost-effective, efficient and reliable for your business.

 

CJN IT Solutions - The smart choice. 

Our services:

* IT Maintenance & support contracts

* Cloud computing

* Repairs

* Internet

* Network design & cabling

* Upgrades

* Date recovery

* Removal of viruses & spyware

* Backup Solutions

* Software

Hardware products:
* Desktops
* Laptops
* Tablets
* Printers
* Servers
* And many more


Software products:
* Cloud Computing
* Acronis Backup & recovery
* Trend micro antivirus
* All Microsoft software


All major Brands:
* HP
* Dell
*Acer
* Toshiba
* Lenovo
* Brother
* Lexmark
* and many more

 

Articles

CJN IT Solutions Computer Cleaning Tips Week 2 Of 2

one month ago

 

CJN IT Solutions Computer Cleaning Tips Week 2 Of 2
 
Headphones Cleaning.

 

Why it is important.

Why? Headphones used by different people may need to be frequently cleaned to help prevent the spreading of germs and head lice.

Procedure: If the headphones being used are plastic or vinyl, moisten a cloth with warm water. Then rub the head and earpieces of the headphones. 

Headphones that are being used for a library or school, do not use any disinfectant or cleaning solvent. Since some people / children can have allergic reactions to the chemicals they contain. 
Headphones that have cushions also have the availability of having the cushions replaced. Replacing these cushions can also help keep the headphones clean. 

Finally, regarding headphones spreading head lice. If many different students use the same headphones, consider having the students using their own headphones. Place bags over the headphones, or using headphones that can be wiped with warm water after each use.

 

 

Desktop keyboard Cleaning.
These steps are for desktop keyboard cleaning. 

Dust, dirt and bacteria:
Desktop keyboard cleaning is usually the most germ infected items in your business. It may even contain more bacteria than your toilet seat. Cleaning it helps remove any dangerous bacteria and keeps the keyboard working properly.

 

Procedure: Before cleaning the keyboard first turn off the computer or if you are using a USB keyboard unplug it. Not unplugging the keyboard can cause other computer problems. You may press keys that cause the computer to perform a task you do not want it to do.

Many people clean the keyboard by turning it upside down and shaking. A more efficient method is to use compressed air. Compressed air is pressurized air contained in a can with a very long nozzle. Aim the air between the keys and blow away all of the dust and debris that has gathered there. A vacuum cleaner can also be used. Just make sure the keyboard does not have loose "pop off" keys that can be sucked up by the vacuum.

If you want to clean the keyboard more extensively remove the keys from the keyboard.

After the dust, dirt and hair has been removed, spray a disinfectant onto a cloth or use disinfectant cloths. Rub each of the keys on the keyboard. Never spray any liquid onto the keyboard. 

Substance spilt into the keyboard:

If the keyboard has anything spilt into it (e.g. Coke, Beer, Wine, Coffee or milk), not taking the proper steps can destroy the keyboard.


Procedure: Below are a few recommendations that can help prevent a keyboard from becoming bad after something has spilt into the keys. 

If anything is spilt onto the keyboard turn the computer off immediately or at the very least disconnect the keyboard from the computer. Once done flip the keyboard over to prevent the substance from penetrating circuits. While still upside down, use a cloth to start cleaning the keys. After cleaned, leave the keyboard upside down for at least one night allowing it to dry. Once dry, continue cleaning the keyboard with any remaining substance.

If after cleaning the keyboard and you have keys that stick, remove the keys and clean below the keys and the bottom portion for the key.


If after doing all the steps the keyboard still does not work, we recommend buying a new keyboard.

How to remove the keys on a keyboard:

Note: This document is for traditional computer keyboards and not laptop keyboards. 

Caution: Before removing any of the keyboard keys, unplug it from the computer of turn off the computer. We also suggest not removing the space bar key unless absolutely necessary, since many keyboards use a retention spring that can be very difficult or impossible to put back into place.

Many people need to do this when they need to clean the key itself or get below the key to clean it. This is often necessary especially when a drink is spilt in the keyboard.

Removing a standard keyboard key is simple. Start by pressing down on the key in front of the key you want to remove and insert a flat object such as a car key or a small flathead screw driver below the key. Once below the key twist it or push down until the key pops off. If you want to remove more than one key, repeat this process until all keys are removed. (take a picture of the keyboard so you know where all the keys should be if you remove more than one key) 

Once the key has been removed you'll notice the hair, dust, dirt and food particles under the key. This substance can be removed with compressed air, damp cloth or cotton swabs.

If you're removing the key because a drink was spilt into the keyboard, make sure to not only clean below the key but also the shaft that holds the key and the bottom of the key.

Once everything has been cleaned position the key back into the normal position and snap it back into place by pressing in on the key.

 

Contact Sonja Nagel at sonja@cjn-it.co.za when you want to upgrade your computer hardware or software, our prices are very competitive. Just let us quote you and you will see for yourself.

CJN IT Solutions - The smart choice.

CJN IT Solutions Computer Cleaning Tips Week 1 Of 2

one month ago

LCD Monitor Cleaning.

How and why you should clean your LCD Monitor?

Why? Dirt, dust and fingerprints can cause the computer screen to be difficult to read.

Procedure: Unlike a computer monitor, the LCD or flat-panel display is not glass and requires special cleaning procedures.

When cleaning the LCD monitor it is important to remember to not spray any liquids onto the LCD directly, press gently while cleaning and do not use a paper towel since it scratches the LCD.

To clean the LCD screen, use a non-rugged microfiber cloth, soft cotton cloth or a Swiffer duster. If a dry cloth does not completely clean the screen, you can apply rubbing alcohol to the cloth and wipe the screen with a damp cloth.
Rubbing alcohol is used to clean the LCD before it leaves the factory.


Disc Cleaning.
Why and how: 

Why it is important? Dirty CD's can cause read errors or cause CD's to not work at all.

Procedure: Use a cleaning kit or damp clean cotton cloth to clean CD's, DVD's and other discs. When cleaning a disc, wipe against the tracks, starting from the middle of the CD or DVD and wiping towards the outer side. Never wipe with the tracks; doing so may put more scratches on the disc.

Tip: If the substance on a CD cannot be removed using water, pure alcohol can also be used.

Next week in week 2 of 2 of computer cleaning tips we will cover Headphone and Desktop keyboard cleaning.


Contact Sonja Nagel at sonja@cjn-it.co.za when you want to upgrade your computer hardware or software, our prices are very competitive. Just let us quote you and you will see for yourself.

CJN IT Solutions - The smart choice.

CJN IT Solutions Flat fee service contract details

4 months ago

 

What IS Covered

 

Deliverables

 

A detailed system inventory of hardware, software and network configuration.

 

Unlimited Telephone Support

 

You will receive a return call within 1 hour in most cases during regular business hours.

 

Unlimited Remote Access Support

 

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

 

Unlimited On-Site Support

 

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be prioritized based on the nature of the problem.

 

Proactive Maintenance

 

Ongoing maintenance will be done to ensure that the network is running correctly and to fix any low level issues your network may be having.

 

Microsoft Security Patch Management

 

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. We will monitor and maintain the patch update process from a centrally managed platform.

 

Computer System Tune-Up

 

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

 

File Sharing Permission and Administration

 

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

 

Diagnostics/Health Monitoring

 

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

 

Anti-Virus Monitoring, Management, and Update

 

We'll monitor and manage all aspects of the desktop and server anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is resolved.

 

Backup Monitoring and Administration

 

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. We perform monthly tests of the backups at our premises to ensure the integrity of the backup.

 

User Account Administration

 

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

 

ISP Management

 

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to. We also offer a full range of internet related products, such as ADSL, domain & web hosting, as well as a full range of cloud based services, focused on the Office 365 platform from Microsoft.

 

Virtual CIO

 

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

 

 

 

What IS NOT Covered

 

On-Site Support – outside of Gauteng

 

For locations outside of Gauteng, we make use of approved partners if we are unable to remotely resolve a problem. Additional costs will be for the customer’s account.

 

New System Development

 

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

 

Hardware and Software

 

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

 

Training

 

Training is excluded from this program. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.

 

Printers and Network Devices Repair Under Warranty or Contract

 

Printers and network devices such as copiers, routers, firewalls etc. which require service often must be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

 

New Technology Roll Outs or Large Installations

 

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

 

Third Party Expenses

 

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

 

 * It is almost impossible to create an exhaustive list that will cover every eventuality or every situation. It is our intent to take an inclusive approach to IT Support – to try and cover off the regular, ongoing issues and problems that arise in a business environment through normal use. However, situations that clearly are outside of the cost scope of a Flat Fee Service Contract will be billed separately and in addition to the contracted fee.

A simple guide to IT support

4 months ago

9 Questions to ask when considering an IT services provider

 

In making your final decision regarding the appointment of an IT services provider to manage your IT environment, we suggest considering the following questions, and consider the impact the answers will make on the value of the service provided, and ultimately the value added to your business.

 

1. How and when will I be charged?
Fixed monthly amount or per incident? Fixed price is a better option for budgeting purposes. Per incident options can lead to confusion and disputes. This can also be made to look like a fixed-price agreement by selling a fixed amount of hours.
However, this may exclude things like work on-site or certain work hours only, thus charging you extra for these services.

TIP: Check that the pricing is transparent and watch out for any hidden extras.

 

2. What is the primary factor to take into account when deciding on an IT service provider?
You should identify exactly what it is that you are looking for.
TIP: Go for a one-stop shop that offers hardware, software, networking and support. This will avoid the need for multiple suppliers and often the blame shifting that occurs between them.

 

3. Does bigger mean better? 
Many larger companies do not offer the personalized service SME businesses require, you are mostly just another “number” to them. Their support processes are often over complicated, increasing time for problem resolution. You end up talking to a different support agent every time, many times starting the entire troubleshooting process from scratch. In contrast, small support businesses with one or two employees, often a business where only one person offers support, are usually much cheaper and lacks the skills and reliability of larger companies.
TIP: Go for a small - medium-sized supplier that offers breadth and depth of skills as well as personalized service with familiar points of contact.

 

4. Is a service-level agreement (SLA) important? 
There should be an SLA, and it should clearly state the deliverables which are expected from both parties. For instance, response times for problem management and resolution. Some service providers may not react to a problem as quickly as they could because their SLA states they have 24 hours in which to respond.

 

5. What contract length should I go for? 
There is no reason at all why you should get pushed into a long-term contract. However, if you prefer a longer timeframe, ask what benefits will come from signing a longer contract, such as a price reduction.
TIP: Go for a service provider that is looking to build long-term relationships instead of long term contracts.

 

6. What about dedicated account managers? 
These are important, as you need someone that understands your business and knows what you are aiming for in terms of growth plans and company direction.
TIP: Having an account manager will provide a familiar single point of contact.

 

 7. Is the service provider proactive? 
The key to good IT support is preventing problems before they arise. However, the supplier is not only there to stop problems and should also plan for IT changes in advance. A good provider will regularly visit their clients to help identify how they currently utilize their IT infrastructure and what improvements can be made.
TIP: Avoid the "fixer." They will only offer problem fixing, rather than trying to avoid them in the first place.

 

8. Does the provider offer remote management and monitoring? 
This is a fundamental part. With today's remote management tools, service providers should be monitoring all of your PCs and servers, and installing upgrades and packages remotely.
TIP: Remote management & monitoring offer you support without impacting your productivity or disrupting the business.

 

9. What is the customer retention rate over the last 7 years? 
How long has the service providers average client stayed with them, especially over the past 7 years. The bottom line is, if the IT Support company that you are considering is really good, their customers will stay with them. Of course there are always issues and problems with any computer network, but if the company is good, they will resolve these issues in a timely manner and within a reasonable time frame.

 

Advantages of using CJN IT Solutions to support your IT infrastructure

 

· Maintenance of your entire IT infrastructure

 

· Continuous improvement of your computing systems

 

· Minimal downtime by providing telephonic, on-site and remote support

 

· Enhancements to current IT infrastructure

 

· Economical solutions for your working environment

 

· Guaranteed same day response with fast turnaround times

 

· Proactive system maintenance and problem prevention

 

· Test backups to prevent disasters

 

· Fixed cost IT support

 

CJN IT Solutions easy 3 step process:

 

1. Analysis of computer infrastructure

 

2. Provide feedback

 

3. Take action

Is your business save Crypto-ransomware attacks to hit thousands of users.

8 months ago

Is your business save?

 

Crypto-ransomware attacks to hit thousands of users.
Don't be one of the victims.

 

The number of users infected by ransomware is soaring, with the latest variants encrypting your files, rendering them inaccessible. It has become so widespread that it could easily be called an epidemic.

What does this malware infection do, and how do you get the data back?

So called “crypto-ransomware” tricks a user into executing a malicious file, mostly from a fraudulent email. Once the file is executed it downloads the malware in the background, then proceeds to encrypt the files on the computer, rendering them inaccessible. The decryption key can only be obtained by paying the criminals a substantial amount. Many times even after the ransom is paid an encryption key is never provided or does not work.

Crypto-ransomware is one of the most dangerous types of malware ever created, and the consequences of it can be very severe to your organisation. You need to protect your company against this treat, by implementing regular backups, using a proven security solution and keeping your staff informed about current cybersecurity risks.

Don't be one of the victims, make sure your data is secure and reliable. Choose CJN IT Solutions to assist you with your IT needs. This is why we are a leading IT support provider:

We have been in the IT industry for over 13 years and have developed a unique support product for our clients, resulting in a near 100% retention rate for our contracted customers.

 

*     Unlimited onsite & remote support at a fixed monthly fee.

 

*     Enhanced productivity by ensuring IT systems functional at optimal levels.

 

*     Guaranteed same day response.

 

*     Fast turnaround times varying between 10 minutes to 4 hours.

 

*     Proactive system maintenance and problem prevention.

 

*     Test and store backups at our premises to prevent data loss. Backups are essential for any organization. Upon the infection of your company PC's, ransomware is likely to start encrypting files that are essential to the daily operation of a business.

 

*     We educate our customers since a ransomware infection happens due to a lack of knowledge about common cyber threats and the methods criminals use to infect their victims.

 

*     We implement reliable security solutions tailored to customer requirements.

 

*     We have knowledgeable staff with a wide variety of knowledge available working as a team to provide you with the best solution possible.

 

Please contact me Sonja Nagel at sonja@cjn-it.co.za, if you are interested in an IT solution that is more cost-effective, efficient and reliable for your business.

CJN IT Solutions - The smart choice.

Do you know how to customize your tiles on Windows 8

2015/02/05

  • Click on any tile and drag the tile to where you want to position it. When you move a tile to the bottom or top of the screen the screen will zoom out and you will get a larger view of the Start screen.
  • Resize your tiles by right-clicking the tile - choose from small to large.
  • Scroll left to right through your tiles by using your mouse wheel.
  • Pin any program to the start screen by right-clicking the icon - choose PIN TO START.
  • Pin any tile to the taskbar by right-clicking - choose PIN TO TASKBAR.
  • When you right click on the start screen you can name your group of tiles, this can be useful if you have a group of related tiles (e.g. movies). You can also click and drag a group to organize your tile groups by clicking on this symbol - on the bottom right of the screen.
  • To create a new group just move a tile to the far left or right.
  • To access your apps on the start screen just click on the down arrow on the bottom left of your screen.

 

Cooperation

Small and medium businesses

4 months ago

Looking for small and medium businesses, sizes from 5 - 250 computer users to become there IT support partner.

We can offer you IT support at a predefined fixed monthly fee.

Get in contract with us today at 0861 211 212 or sonja@cjn-it.co.za

Small and medium businesses

8 months ago

Looking for small and medium businesses (5 - 250 computer users) We want to be your IT support provider. 

We offer fixed contacts.

Flat fee service contract details

 

What IS Covered

 

Deliverables

 

A detailed system inventory of hardware, software and network configuration.

 

Unlimited Telephone Support

 

You will receive a return call within 1 hour in most cases during regular business hours.

 

Unlimited Remote Access Support

 

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

 

Unlimited On-Site Support

 

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be prioritized based on the nature of the problem.

 

Proactive Maintenance

 

Ongoing maintenance will be done to ensure that the network is running correctly and to fix any low level issues your network may be having.

 

Microsoft Security Patch Management

 

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. We will monitor and maintain the patch update process from a centrally managed platform.

 

Diagnostics/Health Monitoring

 

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

 

Computer System Tune-Up

 

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

 

Anti-Virus Monitoring, Management, and Update

 

We'll monitor and manage all aspects of the desktop and server anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is resolved.

 

Backup Monitoring and Administration

 

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. We perform monthly tests of the backups at our premises to ensure the integrity of the backup.

 

User Account Administration

 

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

 

File Sharing Permission and Administration

 

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

 

ISP Management

 

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to. We also offer a full range of internet related products, such as ADSL, domain & web hosting, as well as a full range of cloud based services, focused on the Office 365 platform from Microsoft.

 

Virtual CIO

 

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

 

 

What IS NOT Covered

 

On-Site Support – outside of Gauteng

 

For locations outside of Gauteng, we make use of approved partners if we are unable to remotely resolve a problem. Additional costs will be for the customer’s account.

 

Hardware and Software

 

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

 

New System Development

 

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

 

Training

 

Training is excluded from this program. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.
 

Printers and Network Devices Repair Under Warranty or Contract

 

Printers and network devices such as copiers, routers, firewalls etc. which require service often must be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

 

New Technology Roll Outs or Large Installations

 

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

 

Third Party Expenses

 

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

* It is almost impossible to create an exhaustive list that will cover every eventuality or every situation. It is our intent to take an inclusive approach to IT Support – to try and cover off the regular, ongoing issues and problems that arise in a business environment through normal use. However, situations that clearly are outside of the cost scope of a Flat Fee Service Contract will be billed separately and in addition to the contracted fee.

Small and medium businesses

8 months ago

Looking for small and medium businesses (5 - 250 computer users) We want to be your IT support provider. 

We offer fixed contacts.

Flat fee service contract details

 

What IS Covered

 

Deliverables

 

A detailed system inventory of hardware, software and network configuration.

 

Unlimited Telephone Support

 

You will receive a return call within 1 hour in most cases during regular business hours.

 

Unlimited Remote Access Support

 

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

 

Unlimited On-Site Support

 

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be prioritized based on the nature of the problem.

 

Proactive Maintenance

 

Ongoing maintenance will be done to ensure that the network is running correctly and to fix any low level issues your network may be having.

 

Microsoft Security Patch Management

 

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. We will monitor and maintain the patch update process from a centrally managed platform.

 

Diagnostics/Health Monitoring

 

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

 

Computer System Tune-Up

 

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

 

Anti-Virus Monitoring, Management, and Update

 

We'll monitor and manage all aspects of the desktop and server anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is resolved.

 

Backup Monitoring and Administration

 

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. We perform monthly tests of the backups at our premises to ensure the integrity of the backup.

 

User Account Administration

 

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

 

File Sharing Permission and Administration

 

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

 

ISP Management

 

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to. We also offer a full range of internet related products, such as ADSL, domain & web hosting, as well as a full range of cloud based services, focused on the Office 365 platform from Microsoft.

 

Virtual CIO

 

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

 

 

What IS NOT Covered

 

On-Site Support – outside of Gauteng

 

For locations outside of Gauteng, we make use of approved partners if we are unable to remotely resolve a problem. Additional costs will be for the customer’s account.

 

Hardware and Software

 

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

 

New System Development

 

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

 

Training

 

Training is excluded from this program. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.
 

Printers and Network Devices Repair Under Warranty or Contract

 

Printers and network devices such as copiers, routers, firewalls etc. which require service often must be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

 

New Technology Roll Outs or Large Installations

 

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

 

Third Party Expenses

 

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

* It is almost impossible to create an exhaustive list that will cover every eventuality or every situation. It is our intent to take an inclusive approach to IT Support – to try and cover off the regular, ongoing issues and problems that arise in a business environment through normal use. However, situations that clearly are outside of the cost scope of a Flat Fee Service Contract will be billed separately and in addition to the contracted fee.

Small and medium businesses

8 months ago

Looking for small and medium businesses (5 - 250 computer users) We want to be your IT support provider. 

We offer fixed contacts.

Flat fee service contract details

 

What IS Covered

 

Deliverables

 

A detailed system inventory of hardware, software and network configuration.

 

Unlimited Telephone Support

 

You will receive a return call within 1 hour in most cases during regular business hours.

 

Unlimited Remote Access Support

 

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

 

Unlimited On-Site Support

 

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be prioritized based on the nature of the problem.

 

Proactive Maintenance

 

Ongoing maintenance will be done to ensure that the network is running correctly and to fix any low level issues your network may be having.

 

Microsoft Security Patch Management

 

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. We will monitor and maintain the patch update process from a centrally managed platform.

 

Diagnostics/Health Monitoring

 

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

 

Computer System Tune-Up

 

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

 

Anti-Virus Monitoring, Management, and Update

 

We'll monitor and manage all aspects of the desktop and server anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is resolved.

 

Backup Monitoring and Administration

 

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. We perform monthly tests of the backups at our premises to ensure the integrity of the backup.

 

User Account Administration

 

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

 

File Sharing Permission and Administration

 

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

 

ISP Management

 

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to. We also offer a full range of internet related products, such as ADSL, domain & web hosting, as well as a full range of cloud based services, focused on the Office 365 platform from Microsoft.

 

Virtual CIO

 

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

 

 

What IS NOT Covered

 

On-Site Support – outside of Gauteng

 

For locations outside of Gauteng, we make use of approved partners if we are unable to remotely resolve a problem. Additional costs will be for the customer’s account.

 

Hardware and Software

 

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

 

New System Development

 

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

 

Training

 

Training is excluded from this program. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.
 

Printers and Network Devices Repair Under Warranty or Contract

 

Printers and network devices such as copiers, routers, firewalls etc. which require service often must be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

 

New Technology Roll Outs or Large Installations

 

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

 

Third Party Expenses

 

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

* It is almost impossible to create an exhaustive list that will cover every eventuality or every situation. It is our intent to take an inclusive approach to IT Support – to try and cover off the regular, ongoing issues and problems that arise in a business environment through normal use. However, situations that clearly are outside of the cost scope of a Flat Fee Service Contract will be billed separately and in addition to the contracted fee.

Small and medium businesses

8 months ago

Looking for small and medium businesses (5 - 250 computer users) We want to be your IT support provider. 

We offer fixed contacts.

Flat fee service contract details

 

What IS Covered

 

Deliverables

 

A detailed system inventory of hardware, software and network configuration.

 

Unlimited Telephone Support

 

You will receive a return call within 1 hour in most cases during regular business hours.

 

Unlimited Remote Access Support

 

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

 

Unlimited On-Site Support

 

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be prioritized based on the nature of the problem.

 

Proactive Maintenance

 

Ongoing maintenance will be done to ensure that the network is running correctly and to fix any low level issues your network may be having.

 

Microsoft Security Patch Management

 

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. We will monitor and maintain the patch update process from a centrally managed platform.

 

Diagnostics/Health Monitoring

 

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

 

Computer System Tune-Up

 

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

 

Anti-Virus Monitoring, Management, and Update

 

We'll monitor and manage all aspects of the desktop and server anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is resolved.

 

Backup Monitoring and Administration

 

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. We perform monthly tests of the backups at our premises to ensure the integrity of the backup.

 

User Account Administration

 

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

 

File Sharing Permission and Administration

 

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

 

ISP Management

 

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to. We also offer a full range of internet related products, such as ADSL, domain & web hosting, as well as a full range of cloud based services, focused on the Office 365 platform from Microsoft.

 

Virtual CIO

 

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

 

 

What IS NOT Covered

 

On-Site Support – outside of Gauteng

 

For locations outside of Gauteng, we make use of approved partners if we are unable to remotely resolve a problem. Additional costs will be for the customer’s account.

 

Hardware and Software

 

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

 

New System Development

 

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

 

Training

 

Training is excluded from this program. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.
 

Printers and Network Devices Repair Under Warranty or Contract

 

Printers and network devices such as copiers, routers, firewalls etc. which require service often must be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

 

New Technology Roll Outs or Large Installations

 

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

 

Third Party Expenses

 

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

* It is almost impossible to create an exhaustive list that will cover every eventuality or every situation. It is our intent to take an inclusive approach to IT Support – to try and cover off the regular, ongoing issues and problems that arise in a business environment through normal use. However, situations that clearly are outside of the cost scope of a Flat Fee Service Contract will be billed separately and in addition to the contracted fee.