by J. KLEYNHANS, 17 October 2012
I would like to express my utter disappointment in the services that have been carried out on my sewing machine this year. I am the proud(?) owner of a singer futura CE350 which is approximately three years old. Since the start I have complained about the speed at which this machine works. I started with a Singer 100 then went on to a Singer 1000XL, so I am therefore accustomed to the speed at which an embroidery machine is supposed to work. I have sent the machine in regularly for servicing and the speed was corrected after the third service.
On 7 March 2012 I took my machine in to be serviced and was told that there was a two week waiting period. Why is there such a long waiting period when places like Stitchwitch etc. have a one week turnaround time? I patiently waited and collected my machine when informed to. I could not thread the machine and had to take it back to have a setting changed. During August of this year the bobbin casing in the machine broke. How can this possibly happen? Surely the bobbin casing is defective? On collection of the machine I was told that there is no guarantee on the parts replaced – why not? It is a part which is on the inside of the machine and not able to be removed by normal embroidering – but that there was only a guarantee on the labour. And, why was I not surprised when not less than ten days after I collected the machine the bobbin sprang out of the machine and stayed out? I once again took the machine back, where it remained untouched in your workshop for two weeks, when I collected it. It will now stand in my sewing room broken, because Singer is unable to repair it. I might add that it was messed on, and eaten over while it stood in your workshop.
If you look at the paper work of this machine, that you should have copies of which I have, repair numbers 247601, 248538, and 248613 and the collection dates, you will notice that this machine has spent no less than seven weeks in your workshop out of six months. I am very disappointed in both the quality of the machine and the workmanship by Warren. He is aggressive and is not prepared to help customers in any way whatsoever. Needless to say I will not deal with Singer ever again. I am also in possession of a Singer 319K which is 60 years old and in mint condition as well as a 1425 (which, by the way had to be repaired and re-repaired this year as well – repair numbers 247602, 248170). None of these repairs come cheap I may add, and neither do the machines either.