Mastercare, Midrand

68 Richards Drive, Halfway House
1685 Midrand - Halfway House
011 312 1254
087 803 9800
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MasterCare has been providing quality service back-up to manufacturers since 1975, fulfilling consumers’ warranty requirements through 36 stores around the country. MasterCare stores receive ‘walk-in’ customers and dispatch technicians to handle repairs in-home, both handled with unwavering adherence to strict control standards to a range of services. These services encompass installation, services and repairs to Home Appliances, servicing the retail trade in and out of warranty period, end-user maintenance contracts and including value-added products to leading brands and retail chains.

Company description
With over 35 years of experience and consistently reputation, MasterCare is one of the preferred suppliers for the warranty commitments of leading brands like SONY, Pioneer, Sharp, Sansui, Tedelex, Connoisseur, Teac, Kenwood, Sherwood, Octus and Star and to insurance companies like Auto & General and Hollard. MasterCare also fulfils extended warranties for Ellerines, Town Talk, Bears, FurnCity, and the JD Group, which includes Russells, Morkels, Barnett’s and Hi-Fi Corporation.

MasterCare leads the home appliance maintenance industry through consistent and exceptional service and Customer Care, backed by a fully integrated IT system that controls and tracks jobs. MasterCare is proud to have a long-standing South African heritage, driving the vision and passion to deliver the best quality service to manufacturers and end-user clients.


mpho sereba
1 Stars


14 November 2012

the worse company, we have ever dealt with. My wife reported a faulty washing machine in Aug/sep the technician came and took out the motto for fixing, until today no word, We called them thier phone number from the web is incorrect, unable to contact the company and they too are not advising us about the delay. Can someone in the company have decency to contact us and give feedback......
Tags: #Washing machineWrite comment    Report abuse

E.van Zyl
1 Stars


22 October 2012

My father in law is a customer for over 10 years. I logged a faulty TV with Mastercare 10 days ago. Up until now, not a single word, no collection, no feedback - Nothing. But religiously the debit order is going off every month. I have suggest that he cancels his contract as he gets no benefit, no service as a paying customer. It is a shame that service everywhere is non excisting recently. Service is another banned word in this country.
Tags: #Zero ServiceWrite comment    Report abuse

Master Care
1 Stars

Washing machine

15 August 2012

Their service is poor,incompetent,useless ,they don't even know customer service my advice to you is that go personally to their workshop to go get ur belongings ,this is by far the most disgusting company we have had to deal with
Tags: #Poor incompetent serviceWrite comment    Report abuse

Ian Measures
1 Stars


16 July 2012

Are there no positive reviews for Mastercare? I used them several years ago for TV & video repairs and received excellent service. I now need two TV's to be repaired but with all the absolutely terrible reviews I cannot with a clear conscience use them. Unless Mastercare take dramatic action to correct all the problems listed in the horrible reviews they will continue to loose business. I for one cannot risk using them!
Tags: #TV repairsWrite comment    Report abuse

Eleanor van Rooyen
1 Stars


12 June 2012

I have been paying for 2 Mastercare contracts for the past 7+ years. I have had unbelievably poor service for the past 4 years. I still have not been able to retrieve my microwave that was repaired Dec 2009! NO phonecalls get answered. Now to try to stop the 2 debit orders...
Tags: #Microwave#washing machinesWrite comment    Report abuse

1 Stars


01 June 2012

You canot complain about the service because there is none. This is pathetic and i will not only be cancelling my contract with immediate effect but will be contacting the consumer council to report the disregard to customers and the lack of service and professionalism. It's a disgrace Dave Bam 0824159895 if you have the guts to contact me, do so
Tags: #Review#mastercareWrite comment    Report abuse

1 Stars


31 May 2012

For those of you with contracts with this "establishment", check your bank account debit orders ASAP. Further to not answering their phones, providing pathetic "service" , they have now taken to double debiting you - One order under the names MASTERCARE and the other under EARLYBIRD, using same contract number. I've just ordered my bank to reverse the debit orders. THEY can come to ME and dispute it.
Tags: #MasterNothingWrite comment    Report abuse

Dhevlen Bisetty
1 Stars

Dhevlen Bisetty

, 17 May 2012

Its time for a name change from Mastercare to No care. This company and it's staff especially at the Midrand branch need to take lessons in custormer service. Their blatant disregard will surely lead them to closing down in the near future. My fridge repair never got done, despite contant lies from technicians and management per their broken promises to attend to the queries. Under normall circumstances you can call this appalling but in this instance their disgusting attitude and lack of customer service is ludicrous
Tags: #Non ServiceWrite comment    Report abuse

Wendy Kruger
1 Stars

No Service

, 07 May 2012

Unfortunately can't select negative star rating. Worse than useless service - bunch of lying thieves. Take money every month for a service that does not exsist. Logged call October 2011 Ref XN048557. Hundreds of rands of phone bills to finally get someone in to fix stove in January. He took call out fee and has not been seen since. I can't even find out how to cancel my account - still no answer to any phone no. Mastercare you make me sick. This is obviously how you stay in business - no way of making contact to cancel contract.
Tags: #Mastercare DisgustingWrite comment    Report abuse

1 Stars


10 April 2012

Tags: #FRIDGE WASHING MACHINE AND STOVEWrite comment    Report abuse

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