by Elzet Vorster, 10 November 2010
I am so glad we are not alone.
I have read the people complaining and then Bernadine from Health World reply and I want to laugh. Does this poor woman realise that apologizing is not going to make anything better. Some action would be nice. I would say, now that the gym is finished and up to date, how about upgrading your personnel. I work in an Admin department and can not believe that Health World would be daft enough ( Maybe just arrogant) to do what they like and think nothing will come of it. Bruce, get you attitude right and that of your staff or you WILL wake up one day and realise that you have nothing but an empty shell of a gym. Small things like calling clients when their debit orders don't go through, hadnling queries efficiently, good customer care and friendlyness and helpfullness and go a very very long way. A gym is a gym is a gym....it's the people inside that make the difference. You stink of arrogance, you are so unhelpfull and the only thing on you mind is money....wake up, please.