KeywordsGymnasiums, Health Studios, Studios
WORST GYM EVER
more than 6 months ago
This is the WORST GYM EVER! they are deducting different amounts (ranging from R500 to R700!!! from my account years after i canceled my account with them!
by Management more than 6 months ago
There are always 2 TWO sides to a story. If you do not cancel your contract in WRITING as per your signing contract terms and conditions - or your debit bounces because you have no money in your account - then YES we will continue to debit your account - IF YOU DO NOT SUPPLY THE GYM WITH YOUR CHANGE OF ADDRESS AND CONTACT DETAILS how in heavens name do you expect the gym to contact you to sort out your problem -That being said - HOW DO YOU GET OFF SAYING ITS THE WORST GYM EVER ???? We have the best facilities on the East Rand compare to our opposition - Space comfort luxuary and atmosphere.
DOUBLE LEVY DECEMBER
Management, more than 6 months ago
When you sign a gym contract at Health World - everything is explained in full detail and you sign in 2 different places (yes twice) that you are in agreement with the charges IE DOUBLE LEVY IN DECEMBER - 10% ANUAL ESCALATION ON YOUR MONTHLY INSTALLEMENTS etc. You are of age and can read when you sign these documents but the fact that you cannot remember it is not Health worlds fault. Next time dont sign unless you read what you are signing for. Bearing in mind there is nothing in this world that costs the same month on month never mind year on year.
Please do not sign up with Healt World Gym
Michelle Erasmus, more than 6 months ago
Late 2008 I signed up at Health World impressed with all they had to offer and their plans on expansion. Now I wish I did some research on the gym and their absolute lack of service delivery before signing up. Normal practice when signing for a service contract is that you give the service provider debit order details. After a few months I realise that the said debit order is not going through. I go to the gym and highlight this to them. Finally two months later the first debit order goes through. Months after that I get a call that my account is still in arrears. Once again I relay the story that they screwed up and that I’m willing to come to some compromise on the payments, but that I’m not going to make a 4 month bulk payment because of their lack of service delivery. NO FEEDBACK FOR A YEAR. Finally by account is reviewed by a third party service provider to the gym. The fact that my account is still in arrears is brought to light and again they did not have the management systems to pick this up themselves. But now the amount in arrears has escalated. They neglected to update the debit orders with the yearly fee increase. And this time they also charge me penalties for fee increases that they did not manage. So this time I but everything in writing and I’m informed that the owner will review my account history. STILL NO FEEDBACK! No feedback other than now the realised they can send debit orders for whatever amount they deem right. So my new debit orders clearly reflect that are going to recover monies in arrears. With which I had no problem…If only they had the integrity to at least own up with an apology of sorts or communication of their intent. If only that was the end of my woes. Last night I get a “courtesy call” from the Health World PR boys. Everything was fine until the boy asked if I had any complaints. I replied yes I have an issue with your accounts department, but I will resolve the issue with them. Any guesses to the boy’s next move? He slammed the phone down in my ear. So Health World, I’m slamming my bank account shut to you. I will not recommend your services to anyone since there is no service or responsibility or integrity in your company, none that I’ve been exposed to. A last note: For a prospering business in service delivery you need repeat business. Try investing some money in human resources and not infrastructure and you might make it to a point where you don’t need a management buyout from the big players.
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